Warranty Guidelines

Sabar Healthcare

Warranty Registration & Extended Warranty Guidelines

1. Purpose

Sabar Healthcare offers an extended warranty benefit on eligible products to provide customers with additional peace of mind. Customers can register their products through the Sabar Healthcare Warranty Registration Portal to receive the applicable extended warranty, subject to the terms and conditions below.

2. Warranty Period

The warranty period depends on the product category:

The warranty period is calculated from the original purchase date stated on the valid purchase invoice. Successful registration adds the applicable warranty period to the standard warranty; it does not restart the warranty from the registration date.

3. Eligibility & Registration Period

• The extended warranty is available only for genuine products purchased through Sabar Healthcare’s official sales channels or authorized dealers/online portals.
• Customers must register their products within 15 days from the date of purchase.
• Only successfully registered and verified products qualify for the extended warranty.
• Registrations submitted after the 15-day period may not be eligible for the additional warranty benefit.

Customers are advised to complete registration as soon as possible after purchase.

4. Information & Documents Required

Customers may be required to provide the following information during registration:

• Customer name, mobile number, and email address.
• Product model and serial number.
• Date of purchase.
• Valid purchase invoice/bill.
• Warranty card, where applicable.

All information must be accurate and match the product and purchase documents. Sabar Healthcare reserves the right to verify the submitted information and reject registrations that do not meet the eligibility requirements.

Customers should retain their original purchase invoice and warranty card throughout the warranty period.

5. Warranty Coverage

The warranty covers manufacturing defects and functional failures arising under normal and intended use during the applicable warranty period, subject to these terms and conditions.

The product must be operated in accordance with the instructions, safety precautions, and usage guidelines provided by Sabar Healthcare.

The warranty does not cover:

• Misuse, negligence, improper handling, or failure to follow operating instructions.
• Accidental or physical damage.
• Damage caused by improper installation, operation, storage, or transportation.
• Damage caused by voltage fluctuations, unsuitable power supply, water, moisture, fire, or other external factors, where applicable.
• Unauthorized opening, dismantling, modification, repair, or servicing.
• Damage caused by unauthorized accessories or replacement parts.
• Products with removed, altered, tampered, or illegible serial numbers or identification labels.

This list is not exhaustive. Warranty coverage will be determined by Sabar Healthcare’s authorized service personnel following inspection.

6. Warranty Service Procedure

Sabar Healthcare provides carry-in/depot warranty service only. Onsite service is not included.

If a product develops a problem during the valid warranty period:

• Contact Sabar Healthcare’s customer support team and describe the issue.
• Follow the service team’s instructions for sending the product to the designated service station.
• Pack the product securely and ensure it reaches the service station in good condition.
• Sabar Healthcare’s authorized service personnel will inspect the product and determine whether the issue is covered under warranty.
• Depending on the inspection findings, Sabar Healthcare will determine whether the product should be repaired or replaced.
• After completion of the approved warranty service, Sabar Healthcare will arrange return shipment of the product to the customer.

A replacement, where applicable, may be provided with the same or an equivalent model, subject to availability.

7. Courier & Transportation Charges

• Shipping to the service station: The customer is responsible for the courier and transportation costs of sending the product to the designated Sabar Healthcare service station.
• Return shipping: Sabar Healthcare will bear the applicable courier/transportation costs for returning the product to the customer after approved warranty service.
• Packaging: The customer must pack the product securely and follow the shipping instructions provided by Sabar Healthcare.
• Transit damage: Damage caused by inadequate or improper customer packing may not be covered under warranty.

Customers should remove personal belongings and accessories before dispatching the product, unless otherwise instructed by the service team.

8. Service Turnaround Time

Sabar Healthcare generally aims to complete warranty inspection and service within 10–12 working days from the date the product is received at the designated service station.

The actual turnaround time may vary depending on the nature and complexity of the issue, spare-part availability, replacement requirements, inspection needs, and other circumstances beyond Sabar Healthcare’s reasonable control.

9. Important Terms & Customer Responsibilities

• The warranty and extended warranty are non-transferable and remain associated with the original purchaser and registered product.
• Registration does not change the original purchase date or restart the warranty period.
• Customers must use the product according to the supplied instructions and safety guidelines.
• Products must not be opened, modified, or repaired by unauthorized persons or technicians.
• Customers must provide accurate registration information and retain valid purchase documents.
• All warranty claims are subject to verification, inspection, and the applicable warranty terms and exclusions.

10. Registration & Customer Support

Product registration is intended to provide the additional warranty benefit for an already purchased product. Customers should ensure that all registration details are correct and that the required purchase documents are available for verification.

For assistance with registration or warranty service, contact Sabar Healthcare through the official customer support channels listed on its website. Please keep your purchase invoice, warranty card, product model, and serial number available when contacting support.

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